Contact us
One person reads this, and it is usually the same day. There is no ticket system and no phone queue.
If it is about an order, quote the order number from your confirmation page — it is the fastest way to find you.
Before you email
Three questions come up more than any others, and all three are already answered:
- How much is it, how long does it take, can I have a macron
- What delivery costs, and collecting in person
- Something is wrong with my order
Who you are dealing with
Craftery is a trading name of Bitpert Limited, a New Zealand company. Everything sold here is designed and printed by us in Auckland, New Zealand — nothing is drop-shipped and nothing is made overseas.
Bitpert Limited is not registered for GST, so our prices do not include GST and we cannot issue a GST invoice.
Privacy requests
To ask what we hold about you, or to have it corrected or deleted, email the address above and say so. See our privacy policy for what we keep and for how long.